Shipping Policy

Thank you for visiting and shopping at Teddys wood work. We are pleased to offer Free Tracked Delivery to all our customers across the United Kingdom.

Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days (Monday – Friday, excluding weekends and public holidays).

Once your order is dispatched, you will automatically receive a confirmation email containing your tracking number and carrier details.

2. Shipping Rates & Delivery Estimates (United Kingdom)

Shipping Method	Estimated Delivery Time	Cost
Standard Tracked Delivery	7 – 12 business days	FREE

Delivery times are estimates and start from the date of dispatch, not the date of order. While most packages arrive within the stated timeframe, occasional delays may occur due to customs processing, postal volume spikes, or peak holiday periods.

3. Order Tracking

Once your package has been handed over to the courier, you will receive a shipping confirmation email containing a tracking link.

Please allow 24–48 hours for the initial tracking information to update online.

You can track the status of your parcel at any time via the link provided in your email.

4. Customs, Duties, and Import Taxes

All prices displayed on our store for UK deliveries are inclusive of applicable import charges and taxes. You will not be required to pay unexpected customs fees or handling charges upon delivery.

5. Incorrect Shipping Information & Failed Deliveries

Please ensure your shipping address and contact details are fully accurate and complete at checkout.

We cannot be held responsible for delivery failures resulting from incorrect address entry, missing apartment/flat numbers, or uncollected parcels held at local postal collection depots.

If a package is returned to sender due to an insufficient or incorrect address provided by the customer, a re-shipping fee may apply.

6. Damaged or Lost Parcels

Damaged in Transit: If your package or wooden collectible arrives damaged, please take clear photos of both the item and outer packaging and contact us at teddy@teddyswoodwork.com within 30 days of receipt.

Missing / Lost Items: If your tracking status shows delivered but you have not received your package, or if the tracking has stopped updating for more than 10 business days, please email our team with your order number for investigation.